Second time - TERRIBLE service - Netflorist

On 30 May 2018 I ordered an expensive plant for a very special occasion to be delivered on 31 May 2018.

The plant arrived late on 31 May 2018. What a disaster! What I ordered, paid for and what was delivered is two different things. It is NOT even the same plant with a colour difference for example. It is a complete different plant. I also need to mention that the plant itself was half dead. The flowers itself was also half dead. It was really in a "ready to throw out" state.

I called the call centre three times and sent two e-mails on the same day where after I received an automated response that the complaint will be attended to within 9 days. 9days?? really??

I also need to mention that this is the second time that Netflorist messed up. The previous time they short delivered on a total order of more than R 1000-00. Luckily the person phoned to thank me for every gift and all four, which should have been five! Netflorist tried to make up for their mess and offered a free delivery coupon on a future delivery. Very clever because you must buy again, use them again, in order to benefit from their mess. But unfortunately the day was spoilt... and the day was again spoilt on 31 May 2018. Lets see how they propose to make up this time. That is if someone phones me? Maybe within 9 days?

I ask myself. If one orders something as a gift, and you are not in contact with the recipient, how will you know that all goods were delivered or that the correct gift was delivered? makes me wonder...