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I placed an order online and made the payment online on their website. Few minute after the money has left my account i got a call from some guy saying he is from Netflorist and i must send them a copy of my ID and the front and back of my bank card. I told the guy i am not comfortable with doing that then he gave me an attitude and threatened to not deliver the order if i don't do as he said. I called their customer care and they failed to explain why i need to submit those details to them after the payment has went through instead i was referred to a guy called Norman (email address). I contacted Norman who never explained why i have to send the specified documents, but just said if i am not comfortable with sending them i must do a back charge with my bank. Its been Three weeks now i haven't received my money back.