\Same Day Delivery\" a sham"

I ordered a birthday gift online TWO days in advance, paid the next day. The driver on the day of delivery phoned the receiver of the gift (ruined surprise) for the address, clearly written on the online form. Does not deliver and I receive a failed delivery email. It is booked for the afternoon delivery and does not arrive, despite me giving and spelling out the address to the driver THREE times. I wasted R50 airtime on the phone to NetFlorist and their driver. I sent a complaint to their email and demand a refund, which I am told will be done in 3-7 working days and they claim the driver only received the address at 5. Untrue. They deliver the parcel 4 working days after the birthday and I receive no word back from Netflorist. So not only did they fail to deliver on time, they took no blame, proceeded to deliver a gift I no longer wanted delivered and then ignore me. I had already bought another gift and delivered it myself. Their incompetency cost me twice the amount it should have, excluding their delivery fee and the airtime used to phone the company to correct their inability to live up to their promise. I will never use this brand again. ***********.