SAME DAY DELIVER? I THINK NOT

I ordered flowers for a relative, and ordered same day delivery just before 10am SA time on 07/09/15. I ordered them from overseas, and expected what I paid for. It is now 10:14am on 08/09/15 and the flowers have still not been delivered. I phoned the call centre yesterday as soon as I received my invoice stating that the delivery day would only be 08/09/15, but no one answered. I then emailed Netflorist, and got a response saying that I should call their call centre, this however was at 16:38 SA time, so obviously way too late to do anything about it. I phoned this morning twice, and was told the first time the flowers were not even ready and would be delivered by 5pm, the second time I phoned, I asked to speak to a manager, to which the man I was on the phone to rep**** with \there is no manager here". I will NEVER use Netflorist again"