Sad valentines day experience from Netflorist

I am hugely disappointed and unhappy with the service I've received from Netflorist. I have never used Netflorist before and after my experience I will never use Netflorist again. I purchased the valentines day personalized Obi Wan snack tin, linit Chocolates and a card to be delivered to my boyfriends work on valentines day. This was ordered and paid for on the 27th of January, way in advance before the valentines day rush. On valentines day, at around 10AM I was so excited to find out when my valentines day goods will be delivered, so I phoned in to Chat one of your friendly consultants to find out where my order is, as online it only gives you the status as "out for delivery" I was sadly told that your consultants were unable to assist me with a time but ensured me that my order will be delivered before 5PM on valentines day. Again I phoned in to check when my order will be delivered. I phoned in about 10 times, and again was told they cannot tell me an exact time but ensured me my order will be delivered before 5PM. At 4:30PM I phoned, and was told the same thing, I asked to speak to a manager and was told that there was no managers available. I am so disappointed and highly disheartened as 5PM came around and no special valentines day delivery was received for my boyfriend. I will never recommend Netflorist, your idea's are great, your consultants are friendly but unfortunately the customer service is terrible and my questions regarding my delivery were not answered. this morning I phoned in to find out what is going to happen with regards to my order, I spoke to a consultants who said on your side it says that Netflorist tired to phone me on my cellphone and I was unreachable? when I had my cellphone on me the whole day, I had no missed calls and I actually phoned you multiple times to follow up? so should there have been any questions or problems with regards to my delivery going out, they could have been address then and there. Very disappointed in the service I received