1 reviews | Active since May 2016
Ruins ocasion and delivers wrong card with order
<p>Thought I would surprise my wife with an order from our first born son thanking her for the great mum and wife she is. At the end of the day my wife sends me a picture of the order but says she thinks its for the wrong people, but my name is on the back of the card and she sent me a picture of the inside of the card. Mrs Jackie and Michael has wished their sister in law a happy birthday.</p> <p> </p> <p>Netflorist has managed to put more effort into their answering sysstem and radio adverts than quality in their actual core services which is delivering a simple message from one person to another. Abolutely gutted at how this was messed up as I wanted it to be a surprize. thanks for ruining the moment Netflorist.</p> <p> </p>
After phoning the call center about the problem, I spoke to a consultant named Shaun who apologized and took a few details and said that he will get back to me with a solution asap.
Unfortunately since this stuff up only bothered me, I had to follow up the call to find out what was happening. the call center agent "Lerrato Maschanga" who answered lisstened to me repeating the dissaster of an order and asked to hold on so that he can follow up with Shaun on what the update was. After almost waiting for 13 minutes Lerrato came back and said, Shaun arranged for the card to be delivered on Friday. The order was placed and delivered on Wednesday. Now we will have our moment back with a random card arriving on Friday. I should have never asked Leratto MAschanga if that is their best effort to resolve this stuff up as he progressively just became more ******** and arrogant with me. When I asked to speak to a manager or anyone managing this circus he became very evasive and more and more supportive to my situation.
This is how Netflorist services their clients. Once you've paid good luck, you have better chance it seems to win the lotto than get an order right.
After phoning the call center about the problem, I spoke to a consultant named Shaun who apologized and took a few details and said that he will get back to me with a solution asap.
Unfortunately since this stuff up only bothered me, I had to follow up the call to find out what was happening. the call center agent "Lerrato Maschanga" who answered lisstened to me repeating the dissaster of an order and asked to hold on so that he can follow up with Shaun on what the update was. After almost waiting for 13 minutes Lerrato came back and said, Shaun arranged for the card to be delivered on Friday. The order was placed and delivered on Wednesday. Now we will have our moment back with a random card arriving on Friday. I should have never asked Leratto MAschanga if that is their best effort to resolve this stuff up as he progressively just became more ******** and arrogant with me. When I asked to speak to a manager or anyone managing this circus he became very evasive and more and more supportive to my situation.
This is how Netflorist services their clients. Once you've paid good luck, you have better chance it seems to win the lotto than get an order right.