Ruined mothersday

I no longer live in South Africa so with mothersday approaching I decided to use NetFlorist to surprise my mom with gifts. I placed my order on the 4th of may thinking a early order would work in my favour to ensure a smooth delivery as they claim same day delivery, I thought how could it go wrong. After spending close to R900 for 3 items all to be delivered on the 8th of May. I patiently waited most of the day until I was informed that my mom planned to leave work a hour earlier than planned and by 14:00 the delivery had still not arrived I decided to call their call center to try confirm a delivery time, they were extremely unhelpful and a total waist of a 20 min call . I crossed my fingers and hoped for the best needlist to say the delivery did not take place.. A friend of mine finally managed to organise a delivery to take place at 9 am the following day, delivery did take place at about 5 that afternoon , so in order to ensure my mom was home I had to ruin the surprise by telling her, worst of all the main part of my gift which was jewellery was missing. This company makes empty promises and are highly disorganised and unprofessional . Action needs to be taken against them!!