Ruined Christmas

I placed two separate orders for delivery on 24 December. First, I struggled with the website for hours and eventually managed to place the orders.

On the morning of 24 December, I got a call from NetFlorist advising that they could not open the images that I had uploaded and asked that I send it via email. They then asked me to send it over WhatsApp as they could not pick up any attachments on the email. I then sent it over WhatsApp and sent an email confirming that I've sent it over WhatsApp (this was between 8.30 and 9.30am). I did not receive any further communication until after 12, when I received an email about a rescheduling of delivery from the general email address and not the agent whom contacted me initially. I then sent the agent another email requesting confirmation that everything was in order. Thereafter, I only got a WhatsApp message advising on the initial problem with the images. No reply from the agent. I decided to call Netflorist to query and I was then advised that they have all the images but they will only be delivering on Monday, 29 December. I proceeded to lay a complaint as this order was Christmas gifts for my family, but all they advised was that they are having system issues and that they would include a complimentary chocolate as a gesture of their apology?!

This level of service is pathetic considering the costs that are so excessive. The only reason I order from NetFlorist, despite the costs, is because of the same day/next day delivery, which was not even fulfilled in the slightest.