Ruined birthday surprise. Bitterly disappointed!!!

On Wednesday the 24th I placed an order via the Netflorist for delivery on Friday 26th. The order was for my sister's birthday - a very special birthday I must add. After making the necessary payment, the consultant assured me that delivery would be made at the requested time. This morning I made a follow up call to trace the parcel and once again was assured that all was on track. When my sister hadn't received her gift by 13:00 I called Netflorist and to my absolute horror was informed that parcel had not even been dispatched!!! I then asked to speak to the manager. In short, she told me that the consultant had failed to inform that due to the fact that delivery was to take place in Cape Town, there would be a delay. I then demanded a refund so that I could work on a plan B,To cut the story short, the surprise has been ruined. I'm bitterly disappointed by the manner in which Netflorist handled the matter - they've shown no regard for my needs as PAYING customer. I sincerely hope that they will reconsider their current radio campaign as it is misleading - please go back to the drawing board. You've lost a customer. I trust that my refund will reach me at the allocated times