Robotic uncaring service

So I posted a review on Netflorist on the 7th July 2020, and their robotic uncaring staff, who really do not seem to care or understand their customers frustrations. Netflorist sent me an email on 8th July 2020, to which I responded that NO this matter was NOT sorted out, whereby I once again covered their uncaring and robotic service. That was on the 8th July 2020, now it is the 21st July 2020, and nothing not a word not a phone call nothing back from them at all - so the only thing that I can assume is that they really do not care, and do not seem to mind negative reviews?