Robotic impersonal shocking service

Wow, it has been a long time such I have received such shocking service as I have received from Netflorist today. I had placed a beautiful order of white roses and champagne to be delivered for a 21st birthday today - The order has reflected out for delivery today since 8am this morning, so when I finally get through to them, it well sorry your delivery is number 39 on the list and I don't know what time it is going to be delivered - and when you query further all you get are robotic responses back from this person who is handling your call. When I asked him what happens if the champagne actually does pop, he's like well we will just refund you!.. Where is the care, where is the human element - this was a gift for someone who was turning 21 in a pandemic, surely you should just show some empathy and understanding - I am so appalled by this treatment, and it just seems that Net florist really does not care about their customer - they are more than happy to take your money but after that please do NOT bother the - Shocking shocking service so impersonal - I honestly do not think I will ever ever use them again!