Response was that a consultant will contact me in 9 hours-it is almost 48 hours later????

I sent the email (see a condensed version below) on the day that my mother received her gift (20 March 2018)

I am terribly disappointed that my mother was not satisfied with the gift that I have sent her today. The flowers/plants were wilted and dry.

I am in the United Arab Emirates at the moment and this will definitely be the last time that I place an order through Netflorist. I will be enforcing the CPA which stipulates clearly that there must be transparency and fairness when exchanging goods and services. It was my mother’s special day and if I knew that my gift from afar would make her sad then I would have remained with the Woolworths flower arrangement as per my normal Dr Michelle Van Heerden ********** 81338