repeated failure to deliver full order

On 21 December I ordered an orchid and a box of macaroons to be delivered to family in Durban for Christmas. The box of 16 macaroons cost R200.00. I was disappointed that the gift was only delivered on the 29th. <br> <br> The late delivery report said the reason was \other\" When I phoned to query this, the call centre agent told me no-one was at home to receive the delivery. If this was true, it means no-one called to check on a suitable time to deliver which is poor practice. <br> <br> I then found out, by chance, that the macaroons were not delivered. I phoned again and the call centre agent offered to deliver the box of macaroons that same day. I objected that this did not seem to be adequate compensation for the late delivery AND short delivery so he offered a voucher (which I have not received). <br> <br> Even worse, a small box of only 8 macaroons (worth R100) was delivered. Once again (third time) I phoned to request that the gift I paid for order be delivered. The agent offered to send a second box of 8 macaroons. I asked that they honour the original order. After checking with a supervisor, my request was approved. Today I heard that only 8 were delivered!!! Bad, bad service..."