Refund taking for ever

Ordered sympathy flowers 17/12/2021 from netflorist for a colleague got a call saying they don't have a florist in Limpopo to make what I ordered and I was given an option to refund me or have my money put in to my netflorist account. I took the refund option and was told I will be refunded in 3 working day, called them on 28/12/2021 cause I haven't received my money and I was told the refund request is not on the system. Called again 29/12/2021 and I am told that they will make a request to the finance department as it's doesn't not appear on the system. Can I just get my money for the services you could not render please