REfund Required as Delivery SUCKS

I have placed an order for flowers on the 19th May 2015 (*** ) when i ordered the flowers i asked the lady that it needs to be delivered before 15h00. She assured me that that would be done. Obviously it was not done. This morning on 20/05/2015 at 07:30 i phoned Netflorist again and the lady said sorry the flowers are not out on the early delivery it will go out on the 11h00 delivery. I have just phoned at 12:00 just to be told the flowers is STILL not out!<br> <br> I have no cancelled this order and i want a FULL refund on my money this is absolutely ridiculous! Your call centre agents do not keep to their word!<br> <br> NOT A HAPPY CUSTOMER WILL NOT MAKE USE OF NETFLORIST AGAIN!!!!!