Refund requested on the 29/06/2017 till to date it hasnt been processed

<p>Good day</p> <p>Netflorist bad customer service , on the 29th i received a R200 voucher and i decided to place an order with them that was worth R369.90, my order when through without the discount and i requested them to add the discount as i ordered that product because of the discount received , i spoke to monique and i asked her if they cannot add the discount then they must cancel the order and refund me and they advised was processed and it will in my account in the next 5 days ,8 days later i havent received confirmation of refund ,i follow up everyday , they promise to send confirmation , but nothing . i requested them to send me a call log of how many times i called them regarding this .this is unprofessional and bad customer service .</p>