Refund request ignored

Monica H

9 reviews | Active since Feb 2018

24 May 2022, 22:59

The order was never received and I sent numerous emails on orders@netflorist and till today I have not received any responce. All my emails are being ignored and same goes to the agents we chatt with

Inbox We’re currently away. Please leave us a message! D Daisy N NetFlorist Write us a message here... We'll get back to you as soon as we can! Hi, I would like to know if you are able to track your driver's. The delivery time was expected to be done at 5pm the latest. Your driver is not communicating and now incase he comes and there are no recipients. Order number **********06 Feb 15, 5:12 PM N NetFlorist Sorry, you have reached us outside of our business hours. Please send an email with your query to *********** for assistance. L Lerato Hi Monica, thank you for chatting with us. My name is Hope. For security purposes, may I ask if you'd please verify your email address linked to your profile as well as the recipient's name and surname? L Lerato Due to no response, I will be closing this chat. For further assistance feel free to contact us on **********email us on *********** Thank you for contacting us, have a good day. *********** Xolile Nyalunga Feb 15, 7:15 PM N NetFlorist Sorry, you have reached us outside of our business hours. Please send an email with your query to *********** for assistance. L Lerato Hi Monica, thank you for chatting with us. My name is Hope. Kindly be advised that as the delivery area is flagged as outlined, we use the services of our outsourced courier, RAM, and I am extremely so sorry to have to advise that due to delays during the transit of the gift from our hub to their delivery hub, the gift can only be dispatched tomorrow, I further apologise sincerely that this was not made aware to us on time to communicate. Due to no response, I will be closing this chat. For further assistance feel free to contact us on **********email us on *********** Thank you for contacting us, have a good day. Thank you for the confirmation Feb 15, 8:15 PM N NetFlorist Sorry, you have reached us outside of our business hours. Please send an email with your query to *********** for assistance. L Lerato Thank you, Monica, and should you need further assistance kindly please reopen this chat or call us on ********** or **********. Thank you for contacting us - Enjoy your evening :) 16 Feb 2022 Hello, please confirm if the delivery will be made today? Feb 16, 11:08 AM L Lerato Good day, You are chatting with Elizabeth, how may I assist you? L Lerato Due to no response i will have to close the chat. If you have any other questions or queries, feel free to give us a call on **********/ ********** Hi Elizabeth, I having an oder that has been pending since yesterday. I want to confirm if same will be delivered today, the recipient has been waiting and now the driver might get there and no one will be available to receive the parcel. Order number **********44 Feb 16, 11:53 AM D Daisy Good Day, you are chatting with Zandile. Please provide me with your name, surname and email address for security reasons. Monica Hlope *********** Feb 16, 12:00 PM D Daisy Thank you, unfortunately the order wont be delivered today as this area is not services daily by the courier, they have advised they can only have it delivered tomorrow 17/02/2022. I apologise that the order has been delayed for so long and we will process a delivery fee credit into your profile once the order has been delivered to compensate for the delay They have been saying that since the 14th and its not good enough Every day Iv been told that delivery will be made tomorrow Feb 16, 12:06 PM D Daisy I apologise that we have let you down and we didn't deliver on the requested date, I will attach the information from RAM couriers so you can see the information I am giving you is true D Daisy Due to no response, I will be closing this chat. For further assistance feel free to contact us on **********email us on *********** Thank you for contacting us, have a good day. 18 Feb 2022 Good day, Please advise why the courier screen shot reflects East London and yet the delivery should be in Mpumalanga? Feb 18, 3:01 PM D Daisy No problem, Thank you for contacting us, have a good day. Daisy????? Feb 18, 3:03 PM D Daisy Please provide me with your order number? Kindly confirm your name, surname, cellphone number and recipient's details for security purposes? **********44 Monica Hlope, **********, Xolile Nyalunga Feb 18, 3:05 PM D Daisy Good day Driver is not sure of this address, he tried calling the client this morning to give him directions, Client was not available. I will try and get hold of the client and make arrangements. Can you kindly give me the correct address I spoke to the driver myself Anele , the question is why is the address showing East London instead of Mpumalanga Feb 18, 3:07 PM D Daisy Its been amended Provience:Mpumalanga Is it possible to cancel this order because same was supposed to be delivered on the 14th and its the 18th and Im still having problems with your company and service. And your driver Anele is a lie also Feb 18, 3:10 PM D Daisy Because its a PER item you will be charged 50% as it states on the T&Cs You are charging me for your incompetence now, you are in the wrong and not me Feb 18, 3:13 PM D Daisy As we were advised from the 3rd party, they do not service the selected area daily