refund promise never kept

On the 7 October 2014 I placed an order for my mother in law who was the hospital at the time. The lady who assisted me said the total bill would be R359.90 when I placed the order. Instead netflorist charged me R749.85. Chemorne Cloete acknowledged the error and promised me a refund, but up until today nothing has happened after many promises.<br> <br> on the 3rd November 2014 Chemorne wrote<br> Good Day Bongani<br> <br> Thank you for the emails, I am terribly sorry for my late response.<br> We will be processing a partial refund for the amount.<br> <br> Kind Regards<br> Chemorne Cloete <br> <br> I am still waiting and there is no communication coming forth.