Refund policy not acknowledged no response!

My girlfriend very kindly ordered me a ring which was delivered on the 26th of February. I love the ring and want to keep it, but it is the wrong size - I simply want to replace the replace the exact same ring for a smaller size, which I am entitled to do as per the NetJewel Website within 7 days. I have emailed and emailed with no response at all. I called and spoke to Thato on day 54 after the delivery and she told me the supplier doesn't do exchanges so it is my problem - totally unacceptable. I don't want my money back I just want a smaller size. It is a titanium ring so it cannot be resized. To date no response. This is just not acceptable. They sell rings for R20,000+, imagine the size is wrong and they just say tough your problem. My advice DO NOT BUY ANYTHING OFF NETJEWEL, or any of there other sites - you will be disappointed and have your money wasted. It is so so sad because this was an amazing gesture by my girlfriend to spoil on the 29th of February during a leap year. <br>