Refund not being processed!!!

I am a longstanding loyal customer of NetFlorist. I enjoy the fact that I can have gifts delivered to almost anywhere in the country for special occasions. I have however now encountered a problem that seems to not get any attention from the team and will most likely cause me to never support NetFlorist again.

I placed an order for the value of R2,455.78 on 05 March 2020. This order seems to have been placed twice due to technical issues. I emailed NetFlorist on the same day requesting information & a refund. The second order was subsequently cancelled & only one order delivered (as it should be). I however did not receive my refund. I received some feedback initially saying that my refund has been requested & I will receive proof of payment soon. Despite my continuous emails to follow up, the last response I received was 21 Apr 2020...and still no refund!!!

I understand glitches & skeleton staff due to COVID-19, but this is getting out of hand & I am left to believe that NetFlorist effectively stole my money & won't refund me!!