Refund - Impossible - Only false promises

Assisted a work colleague with an order. Trying to get a refund impossible. A month ago. Been awaiting a refund till today. Spoke to somebody by the name of Candice Arens. Pathetic. They speak about sending me proof of payment. Been awaiting this proof of payment since november. I even called in today. Same story. Its done and they will send proof of payment. They still corresponding and replying via email. Promising me proof of payment for their direct desposit, yet they ask for banking details after a direct deposit. Can I please get reimbursed. Sometime this year. Take your delivery money and service fees for whatever. I assisted a friend. Can I get reimbursed This year 2018. I will advise the next customer dont believe their emails. Its lies. Big company like this. Really sad. Disappointing. Dont even need the money. Its just the principle behind it and how you treat your online customers. We stand a better chance buying from takalot and getting it delivered on time. Hassle free refunding. Not with netflorist. Rather buy plastic flowers on takalot and get it delivered. Takalot rocks. netflorist sucks