Refund

Hi there <br> <br> I ordered flowers from Netflorist and unfortunately the order was late, twice(26th June and 29th June 2015) and I then requested a refund which I was told it would take 3-7 working days. I called in (9th July 2015)to find out how far the refund was and whether it had been processed, I was sent a proof of payment confirming the payment but I'm yet to receive the refund. Its been 11 days since I received the pop and emails back &amp