Received delivery confirmation but no delivery

I ordered flowers to be delivered on Monday 03 August.<br> I received an email confirming the order.<br> I also received an email confirming delivery with time of delivery as 11:56 YET no delivery was done.<br> I called the call center a few minutes ago and spoke to Phelo who confirmed that delivery was not done.<br> 3 days later - a service paid for was not delivered and I, the customer had to call.<br> BAD SERVICE BEYOND COMPREHENSION!!!<br>