Really poor service.

I ordered a fruit basket for my relative's 91st Birthday. He lives in an old-age home. It was supposed to be a same-day delivery to the home. I checked with my relative at 7:30 pm as the website said the order was still out for delivery, but there had been no communication with him or me. The next morning I called Netflorist to check why it hadn't been delivered. I was told that Netflorist had arrived around 7 pm, but the night guard would not take the delivery and said they must come back in the morning. Netflorist apologised but said that I should have indicated that I wanted the delivery before 7 pm as the residents go to sleep early. So Netflorist made the situation my problem, not there's. At 9 o'clock the next day - i.e. the day after the birthday - I was emailed notification of the delivery. Very unimpressive.