Really disappointing! !!!!!!!!!

<p>I placed an order for my parents's anniversary. The original order was for delivery on 11 May. I then called in and changed the delivery date to the 10 May. This was because we found out my mother is going to hospital. When I logged on this morning it showed the delivery was en-route for delivery. I then received 2 emails advising that delivery could not be made as the order had been changed. I called Netflorist. I was told that the driver went to the wrong area. They would send it out again. I then received another email stating it could again not be delivered for the same reason as before. I called again and was told that this time it was given to the wrong driver but they would see what they could do. I then got another email advising the same thing again. I called again and was told its now scheduled for delivery first thing tomorrow morning. I told them this was not good enough as there will be nobody there tomorrow. This is the 2nd anniversary in a row that there has been a problem with an order. My mother has been diagnosed with bone cancer and thus has to be admitted to hospital for surgery so I arranged this order accordingly. I am very disappointed. The last person I spoke to there apologised for all the confusion but there was nothing they could do about it. Now it is going to be delivered, hopefully, but to a neighbour who I hope will be there. I am not impressed. Just to confirm, I had put in the GPS co-ordinates with the address but there was still a mess up. My father said that someone called him this morning and he gave them directions but nobody arrived. Very disappointed and will think twice before using Netflorist again. One pays a lot, whether it be a big or small order, and to mess up again.....is just not acceptable.</p>