Really bad service from Netflorist

I ordered some flowers with Netflorist on Saturday morning, and was informed that they will be delivered on Saturday. The order status was “In Transit” since Saturday yet the flowers were never delivered until late today (Monday). I never even received a notification or courtesy email to say that my order would be delayed or why it was delayed.

To top it off, when the flowers were eventually delivered today, some of them were actually dead, so my partner received dead flowers, 2 days later. I am seriously unimpressed by the service and the lack of communication thereof. I have been using Netflorist for years and today was seriously off.

Some feedback would be appreciated. I am very unhappy and so is the intended recipient.