Really bad service

I placed on order on Friday the 27th of November. The system didnt allow me to place an order for two of the same items so I had to order twice and was charged R69.95 x 2 for the same item delivered to the same address. The delivery date was given as 3 December. When I mailed to ask about it on 7th, I was told it would be delivered on the 11th. Again nothing arrived and was then told that the machine for the personalised labels broke and I will have it delivered on the 18th. Again no delivery. I then told them that my company to where it was supposed to be delivered to will be shutting down for the holidays on 23 Dec at 13h00 and that the items were a Xmas gift. I gave an alternate address for the 24th but said that we were leaving to go holiday and that 10h00 was the cut off time. Well, my house sitters informed me that it was delivered at 16h00 on Xmas eve. Well done on such disgusting service Netflorist and thanks for not delivering my gift in time for Xmas. And thanks for no updates sent during the month long wait and then still charging me R139.90 for this disgusting delivery service. The least you could have done was to reduce or waiver the delivery cost.