Really Bad customer service

About two weeks ago I had ordered a bunch of flowers online to be delivered the same day, I paid via credit card and they deducted twice, for the same amount. I then called the call centre and asked why this happened and they couldn't tell me and said I need to wait 10 days for my money. The agent then went on to say that its my own fault bcos of the order duplicating. I requested my money back the same day as it was not my fault and had other commitments. <br> The person I spoke to agreed to return the money and by the end of the day I still hadn't received the money, I called back and asked to speak to a manager and she wouldn't put me through and when I asked where I could report bad service she said hello peter and put the phone down in my ear!! <br> I then called the next day, hoping to get through to anybody in management and still nothing, I have left numerous messages asking that he returned my call, he never did! <br> Netflorist has really left a bad taste in my mouth and I will definitely not be using their service again.