RATHER STEER CLEAR AND USE INTERFLORA

Ordered flowers and a personalized gift for a family member on Friday morning in Port Elizabeth. Wanted the delivery for Saturday as she was leaving the hospital soon, and only when I got to the checkout I was told they cannot deliver. I then arranged for delivery on Monday before 12h00 as this was the only day that would still work, as she was checking out of hospital Monday at 12h00. I even called Monday morning to make sure that they have the correct instructions, and that everything will be delivered on time as she is coming out of hospital soon. They assured me all was fine.

Just before 11h00 I received a call from my family member, asking me if I had arranged something from Netflorist to be delivered as they just called her and they are at the address in Fochville (yes not even in the right province) and she is not there. Now I immediately checked if I had made a mistake, but no, the address was clear as daylight and correct for Port Elizabeth.

I contacted Netflorist and spoke with Bohang. I explained everything, and Bohang advised that they are "investigating". This was 10h53. At 11h31 (forty minutes later) I still had no answer on what was going on and even now, I am still waiting to hear back from Bohang. How rude and unprofessional!!!

So I proceeded to again contact Netflorist, and the person I spoke to the third time around at least gave some clarity regarding the fact that RAM is to blame as they are an external delivery partner and they had the responsibility of delivering the personalized gift. I told them that now my family member had left the hospital, so the delivery address will have to be updated as Netflorist did not stick to what they said regarding the delivery.

I was assured that the address had been updated, and there was no issues and that the flowers and personalized will still be delivered.

Yesterday evening, I got an email advising all of a sudden that they WILL NOT be able to deliver the flowers. The personalized gift will still be delivered, but no one knows when. They are offering a refund of the flowers, but this will only show in 3 -10 business days??? What the heck - why does it take so long.

Such bad service and communication from Netflorist. I am appalled by the service I received. I will NEVER use them again.

And you know what, this morning we arranged with Interflora and ordered flowers from them for delivery - it was just delivered. It was considerably cheaper and the service was WAY better and much more professional.