R10,000 down the drain and nobody cares!

I am currently abroad and wanted to buy friends and family gifts as a suprise from Netflorist. I attempted using my credit card, which I was told the transaction had failed and then tried to make the purchase with my cheque card, and received the same message. I finally made a bank transfer. Netflorist had incorrectly charged me 6 times for the transaction totalling an additional R10,000 owing to me!<br> <br> They are still sitting with my money and nobody has made the effort to fully communicate their response with me or rectify the situation. I am now having to sort out the issue with my bank.<br> <br> All I wanted was to be heard and apologised to PROPERLY! Terrible management, terrible service, I will never use Netflorist again!