Putrid Quality Standards(Customer Service, Delivery, Products)

Netflorist's customer service and quality standards have dropped drastically over the years Having used their services for the past 5 years the quality standards with regards to products, customer service and delivery has declined considerably

My last 2 orders have been messed up on with regards to this iron triangle for a business to retain customers and flourish. My latest order for Valentine's Day to my Wife was not fully delivered, they didnt bring the extras I orders nor the flowers and the earrings were defective . They sent couriers to pick up the earrings from my wife with no prior arrangement Customer Service of Rene(orders) and Monique is putrid, short responses that take them several hours-to-day to respond. And I have to follow-up to request that I get proof of a refund that they had to put in for me 0_0 Time to look for another service that actually has the customer in mind with regards to making the occasion special