Product not received

Good day,<br> This is my first time using NetFlorist and I'm highly disappointed by the lack of service and having to pay a high fee for a product that was not delivered.<br> <br> I had placed a order on the 31st December 2015 with NetFlorist for few items to be delivered on the 31/12/2015 at Durban. My girlfriend received the Card, Teddy bear and the Balloon but the Flowers was not delivered. My girlfriend was than advised by the driver that they had forgotten about the flowers but they will be able to deliver it on the 01/01/2016 , she advised him that she will be driving back to Johannesburg on the 01/01/2016 thus she would not be able to receive the deliver in Durban. The driver told her that he will get someone to call her on Monday (04/01/2016) to make arrangements to have the flowers delivered to Johannesburg, she didn't get any call from anyone on Monday, I had to call NetFlorist myself and I explained to the consultant what had happened, she than took down my girlfriends details and said that she will get the flowers delivered on the Tuesday (05/01/2016) to Johannesburg. Today is the 06/01/2016, 7 days has past since placing the order and the Flowers as not been delivered yet.