Process that isnt effective and poor service

<p>Ive used netflorist a number of times in the past and always been very happy using their service and offen impressed. But this weekend somehow that all fell apart. I placed an order on Sunday evening at 8pm for delivery on Sunday 31 August. woke up on Sunday to track my order only to see a PAYMENT PENDING status, and the proof of payment was sent twice. I came to the realisation that payments are verified manual if done through the bank and proof of payment is sent through. Nothing wrong with that at all, but doesnt help if your call centre is closed on a sunday and IT DOES NOT SAY THIS ANYWHERE ON YOUR WEBSITE. Called this morning to change my orer address and foolow up on my order and spoke to Lindiwe who was quite helpful and did what she could. I then requested to speak to a manager and was put onto Ntombi, and that conversation was a complete joke. she was not willing to help me in anyway shape or form to make sure that my order was delivered 1st thing this morning as it was meant to be sent yesterday and the birthday has since passed she couldnt be bothered. A simple resolution to all of this, wouldve been to say we'll send your order out 1st thing this morning.</p> <p> </p> <p>this process is flawed and the "we couldnt be bothered," attitude i got this morning was a joke and made my mood even worse. The persons birthday has of course since passed, and a beautiful occasion spoilt.</p>