POOR SERVICE - VALENTINE'S LET DOWN

What utterly disgusting and *********** service!!!!!!!!!

It has been a while since I have received service this bad. I called this morning (14/02/2019) at 9:49 to find out when my delivery was scheduled for. I was told that it was scheduled for the morning in fact it was delivery number 14. When I phoned again at 13:58 to find out if the parcel has been delivered I was told that it was scheduled to be put onto the truck that was now only leaving at 14:15. So obviously no morning delivery as promised. I then received an email just before 14:49 to say that it was only scheduled to leave your building soon????????

LO & BEHOLD ....... SO I WAS FED WITH ANOTHER LOAD OF BULL****!!!!!!!!!

When I phoned at 16:25 I was told that the delivery might happen by 17:30. I insisted to speak to a supervisor and after a long wait was handed over to ****dius Smith. He promised to keep me updated with the delivery information and that he will personally phone me by 17:30 to let me know that the delivery has taken place or not.

Again 10/10 to NetFlorist for keeping their promises. What good customer service you have, LOL!!!!!!!

Please make sure that he gets your employee of the month award!!!!!!

Please explain to me how do YOU think that it is possible for someone to take a delivery at a COMPANY after closing time? That is why you stipulate ..... COMPANY / BUSINESS / PLACE OF WORK / FACTORY, all synonyms for DELIVER BEFORE CLOSING TIME!!!!!!!!!

I have just spoken to one of your agents and unfortunately for him it was the "so-called" supervisor that answered. He fed me some lame story about how the lines were cut just after he spoke to me on the 14th. He also confirmed that the delivery to the office was attempted at 18:15 and not 17:30. Again the left hand doesn't know what the right hand is doing????

Have you got a time machine to bring back the one day in the year that is special? You are going to "attempt" to make a delivery today. I use the word attempt loosely as I do not think that anyone knows what is going on there. Your delivery should have been at the door waiting for the company to open this morning and not just "scheduled for delivery some time today". What do you think that is going to look like? An afterthought? An oops I forgot? Instead of this being "ooooo I wonder who is sending him gifts" it's now going to become "hahaha someone only thought about him now, what a looser"

This was my first attempt ever doing something like this. Thanks for ruining it for me.

Then there is the issue of someone ordering flowers on my profile? How is that possible?

Please tell me how you are going to rectify this situation. And don't offer me a R200 voucher or a refund on the delivery. The damage you have done cuts much deeper than that.

Smooches!!