Poor service on a sympathy gift...

I ordered a sympathy candle for SAME DAY delivery on the 10th. My order was then CANCELLED. When I followed up, they were to deliver the Thursday - which would've been next day and I would've been okay with that! Still the order wasn't delivered without even a note to apologise or advise. I followed up on Saturday again - no reply - and then my order was only delivered on Monday the 15th. 5 days after I placed the order!!! I dont know what is happening Netflorist buth this is not how I know you guys and girls to operate. This is the second time I've had to deal with poor service and looking at Hellopeter, I am not the only one. Please fix this! My gift almost arrived AFTER the funeral, when I wanted to be the first to pay my respect to my friend.