Poor service, no delivery, money hungry

I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!

You would be better off buying your own gifts and using a delivery service like Courierguy, Postnet or PEP and you will be guaranteed 100% happier. these companies at least at the very minimum provides communication on what they offer, can and cannot do and while you are using their service gives you answers that doesn't involve apologies only.

This has to be the worst gift delivery service that I have had the displeasure of receiving in a very long time. Placing your order is quick and easy, however there is no communication what so ever from any NetFlorist employee or system indicating that a part of the item that I ordered does not get sent to a certain area (Sasolburg), after the order is placed and money is paid I had to wait 2 days to receive a message saying the parcel is delayed and will arrive 1 day late and they also sent this message to the receiver, after changing plans to accommodate the new arrival date the parcel still arrived on the original date. now is the worst part 2 of the 3 items I ordered and paid for was NOT delivered and still no communication from NeTFlorist. I had to contact them and ask what had happened and why I was not informed, the apology rate and messages is unbelievably fast unfortunately without a solution or way forward. after I asked if it can be delivered to my address (Johannesburg) and then make a plan with another delivery service to complete my delivery, I was assured it can be delivered to my address and I confirmed all my details and everything was arranged again. 1 day later I got a message saying 1 of the 2 items is not in stock and they can give me a refund and still with apologies. I requested for my refund and it is now 1 day later again and no response to my request or indication it is being processed , the only thing I am getting is apologies saying this is not their level of service, this makes me wonder if NetFlorist and their rates for their services and gifts is actually only just a apology service providing you with the best apologies as gifts for the receivers or as excuses. I am disgusted in NetFlorist as a company and their staff for the level or I should say lack of service and delivery.