Poor Service from Netflorist

I place an order on the 1st of Dec for delivery for the 2nd. Order number *** On the 2nd I got an email from Portia Sibanda stating the following-- We deeply regret to inform you that we are not able to go ahead with the order to advise that due to a Machine Malfunction we can not process the order as we do not have a time frame regarding the repair of the machine. Order has been delayed however item will be delivered on the : 3rd of December

On the 3rd i called them and still experiencing problem however will receive my order on the 6th. On the 6th they called stating that they are having difficulties with the item and I advise them to substitute it with another one. On the 7th Portia send me another email stating the following... Good day Thank you we will substitute and make the delivery today . Today is the 9th 13pm still no delivery or response from Portia Sibanda or Brenda M I have been very patient for the past 7 days and nobody seem to care about my query.