Poor Service from Netflorist

I ordered a personalised10 inch personalised laptop sleeve on Thursday, 23 January on the Netflorist website for delivery on Saturday, 25 January. I received a call from them advising that there was a production problem and that delivery would take place on Tuesday, 28 January. The delivery did not take place on Tuesday, so I called them this morning at 08:00 am to enquire about the order. The lady who answered said that she would find out and come back to me. she then called me back about an hour later to advise me that there was a production problem and then advised that they actually cannot do the personalised laptop sleeve. She mentioned that they were taking it off the website and that I can be given a voucher. I said to her that there were other designs on the website, and maybe Ican choose another design? She was not sure and asked me to hold, while she finds out, while I was holding, the call got cut off. I tried calling again at midday, but to no avail. I have still not heard back from them. I am so dissapointed in the service that I have received. There was only communication about this after I enquired. Also, why put something on your website if you cannot deliver on it.