Poor Service for personalised gifts

I have an order that was meant to be delivered 29 October. I was sent a mail stating that I was called numerous times (which in fact had not even been called once) to explain that the delivery will only take place on 1 November. A compensation gift of flowers was sent on 29 October which I could not even pick myself. Delivery for my initial order was then moved to 5 November. Today (5 Nov) I get an email to approve if I’m okay with the print. I approved without even being happy, picture is way too dark but for delivery sake I approved. I then get a follow up mail to tell me that, no, order will only take place the next day

My dissatisfaction with the delivery and service has been voiced numerous times to where I even requested to cancel my order however nobody from the Netflorist team took my complaints and requests to heart. I’m really really disappointed and what I wanted to make a special gift has now turned really sour.

I will not be recommending Netflorist personalised gifts to anyone and honestly will think twice about ordering anything in future.