Poor service

Im vert very disappointed in them....ordered a gift set for my freind on her birthday today n specified she will be leaving eork at 13h00 gues what....i have not recieved anything yet and it 12h42 . I shouldve read the reviews , i wouldnt have been this embarrased. All the inconveniences i put my freind through as she has other plans for the day are delayed due to unprofessional people.