Poor Service Delivery NetFlorist

On the 20th September 2023, I placed an order nd paid for my sister's 40th Birthday. Order was processed and delivery was scheduled for 25th September 2023. When i checked my e-mails I noticed there was no feedback reagrding my order/delivery. I tried calling the call centre but could not get through, sent them a message & they stated that the order has been received & it will be delivered. Numerous messages were sent & still no delivery. I then sent an email to NetFlorist (***) where by it stated "We’ve confirmed your order! Thank you for contacting NetFlorist. Good day, we apologize for the inconvenience caused. Kindly note that the order is scheduled for today and it will go out for delivery soon. You will not be able to call us as the call Centre is closed as it is a public holiday. Should you need further assistance kindly call us on ***or respond to this mail and we will gladly assist. Regards, Chandnee" which is contradictatory to what was stated on the sms that the dleivery will be done. This further carried onto the next day (26 Sept) at 4:15 pm to be informed that apparently "i changed the deleivery date" if our calls are recorded i would love to listen to the recording that i changed the date (which i did not), I was put on hold for about 5mins the call got cut & i called again to be informed that delivery will take lace on 27 September due to NOT STOCK, I then requested a refund. So sad to state such a reputable company with such pathetic service. It is now 7.28 am on 27 September 2023 & no emails for the refund. Disappointed Client with NetFlorist.