Poor service and useless customer feedback.

I ordered something for my wife on Valentines Day, NetFlorist failed to deliver and when I queried it, their email response was simply "An attempt was made to deliver". My wife works at a school where there is a reception with office staff as well as many other teachers, workers etc. How can a company fail to deliver something on Valentines Day and state 'an attempt was made to deliver'?? The whole point of ordering something is for it to be delivered? Poor service and useless feedback, I will not be using this company again.