Poor service and support

To whom it may concern

I have been a customer of Netflorist for sometime now and believe I give them substantial support. It was on the ? that I placed an order on line and there was something wrong with the website whereby they debited my account and did not confirm the order. I did not realize immediately that they had debited my account so I placed another order for the same product, my account was again debited. On the day of delivery 2 of the same items were delivered. I sent an email advising of this error and to date I did not receive any form of feedback. So to date we have 2 of the same products with no explanation or no refund.

Thank you Kind regards Bradley