Poor service and late deliveries.

Netflorist has become the worst and useless gift provider with exorbitant charges for their product, what happened to paying for great service and best product? In the past 2/3 weeks I have ordered twice however the service from their consultants has been bad. They are not bothered at all if the delivery gets to the destination in time. You can tell by the way one is happy to say "request a refund" that they no longer care. I ordered chocolates (Ord No ***) on the 20th May with the order delivered exactly at 17h30. another order of roses (Ord No ***) on the 3rd June which was delivered to the security boom gate since offices were closed at 16h00. I called numerous times tracking my parcel and urging the delivery to be done before people knock off but i was told they do not have the driver's details and "we are on schedule as long as it is before 17h00. chocolate melted upon receipt, now the recipient will receive wilting or dead roses since the person only reports to work on Monday. Why are deliveries nor prioritized? I will never recommend your service to anyone and I regret even giving your company 5 stars previously. something which was meant to be a surprise has made one look like he does not know what he is doing nor a chance taker. one of the worst services offered by your organization.