Poor Service and lack of delivery from NetFlorist

My friend had a miscarriage, and we have ordered a bunch of flowers to be sent to her in PE, where she is visiting her mom.<br> <br> 2 days after the order, no delivery took place. We have called to check what happened, and were informed that NetFlorist was waiting for the payment to clear. Payment cleared same day.<br> <br> 2 days after that, still no delivery, called NetFlorist to see what is happening, and were informed that there is no order for us, yet the monies have been deducted from the credit card?<br> <br> NetFlorist instead of fixing the problem, offered to refund the monies.<br> Now we end up looking like idiots, where the delivery was time critical, and didn't happen.<br> <br> Appalled by the poor services and the lack of extra mile this company this company operates under.<br> Thank you for the embarrassment NetFlorist. Next time I will send a picture of a flower via email. At least I will be sure to know the recipient got it.