Poor service and feedback.

How shocking is it if you want to spend a lot of money on corporate gifts for your staff and there is no customer service, no feedbank, no response or no reply on any enquiries. I ordered a lot of christmas gifts and personalized gifts. That I could purchase and pay online. The exact time I ordered 20 personalized cosmetic bags. The order did not go through an I was refered to a message that says I must call the calle centre with a Unique number for my basket. However the system NEVER gave me a unique number. I called the call centre on Monday, 2 December, A nice lady (Sibongile) said she will assist to place the order. As we spoke we agreed on me sending a email with the 20 names and the correct spelling of it. I did not hear from her again. I followed up, she did not place my order on Monday as we discussed and I insisted on it being placed on monday in order to qualify for 30% off. On Tuesday she called, then said she cannot help me I must call someone else in corporate. I emailed the second lady (Courtney). First she said to me the items that I wanted is not sold as a combo, I assured her it is like that on their website, then she said ok must she complete the order. I asked she must follow up and find out why was the order not placed on monday so I could qualify for the discount. I never heard from het again, however I did send an email again asking the matter must be escalated to a supervisor or manager. I did not hear from her again. I spoke to a third lady (Monique) on Thursday, she assured me she will get the other lady to call me back, needless to say out of 3 ladies nou one called me back. I called the call centre again on late Thursday afternoon. I asked to speak to a supervisor. He (Linden) promised that he will follow up ad call me first thing in the morning. I even send him all the emails with the correspondence. It is 24 Hours after I spoke to him. No one from Netflorist called me back regarding my equires and bulk order. I also ordered items on Black Friday. It is the second time that they rescheduled the delivery. The family christmas party is this weekend and now I will not have 2 peoples gifts because netflorist did not deliver on time. Really dissapointed in the service. It is so poor!!