Poor service and customer care from netflorist

I placed an order on Thursday the 20th 2022, when they failed to deliver on the same day, the following day i send an email of which i received an auto response, i then send an email to the CallCentre (***) i then received an email saying they are looking into it and that they are closing my case even though it was not resolved. the flowers were only delivered this afternoon the 24th of October 2022, not sure if they will still meet the purpose that was meant for on Thursday and still no one said anything or apologized for the inconvenience.