Poor Service and arrogant staff

On 24 October 2023 I ordered 1 Bunch of 12 Roses and a birthday card to be delivered on the 25th October 2023 and paid online. On the 25th October 2023 a message was received at 9 am the delivery is on its way. They delivered on the 26th October 2023, and we refused to accept the flowers and on inspection it was not what I ordered. Chandnee of NetFlorist was adamant and refused to accept their poor service. I paid R539.85 and was refunded R382.41. I was charged for their failure to deliver on the agreed date and not what I ordered.