POOR SERVICE

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Order placed: 11/02/2021, not delivered, reschedule for the 14th, not done. Consultant Lily requested a reschedule of the delivery or alternatively a cancellation However a reschedule was done for the 15th of Feb with complimentary chocolates for the delay. On the 16th of Feb, Consultant Tebogo, but could not answer the query and Lerato assisted with an apology, but no delivered 3:37pm. Due to no response be the receipent at 3:49pm, Lerato closed the chat so did Rene and Ivy We have been in contact with the centre to have this refund process. it is now 1 month late and nothing has transpired to date I have spoken to Thuli on the 8th of March and I was advise that the refund was requested on Monday and a notification will be sent to the cell number. Refund takes 3 working days to reflect. Called this morning, Spoke to Jennifer and i received the same response, so i called back so that i can provide an alternative cell number to get the notification, I spoke to Zandile, she cannot assist in any questioned asked, i ask for the team manager details of contact number, i was asked to call back they are in a meeting, I did tell Zandile that she def needs training as no questions can be answered, and guess what the phone is dropped. I phoned back and she advises me that there was a glitch with the phones. Amazing that when a compliant comes through, it is always a glitch

"Harold" service delivery is imperative and important however not on this level. It is extremely disappointting to note that the customer has to do the run around to get their own refunded processed due to Poor Service Delivery

Affirah Rasool ***