POOR SERVICE!!!

On Monday 12 October, I ordered a gift for our Union President with the order number above to be delivered at – Stone Crete, 39 Ben Viljoen Street Pretoria North. I then called in to ask if they can deliver at 16h00, of which one of your consultant confirm that it will be delivered to the specific address at that specific time.

Last night when talking to our President Mr Siko, he confirmed that he did not receive anything from Netflorist or even a call to say they are at the gate, I was also not called or informed that they cant get hold of Mr Siko, to my surprise, the very same day I have ordered a gift for one of our coaches, he was not reachable but I was called / informed that his not reachable.

This morning just before 9am I called in to find out what was the problem, I was told that Mr Siko didn’t answer. I then requested Karabo one of your consultant to change the address to my work address (SuperSport Park) because Mr Siko was going to have a meeting at our offices. When I spoke to Karabo I asked and requested him to speak to someone that can at least make sure that the gift to be delivered at our offices after 12h00 if not before 14h00, he then told me that he will speak to someone and call me back, and guess what, I was not called back or even an email regarding my delivery, when I spoke about cancelling my order he was quick to act on cancelling rather than retaining me as a customer.

At 14h00 I called in again because I was now getting worried that nothing is happening and Karabo is not returning back to me, I spoke to Monique and she confirmed that the gift will be delivered today, and I requested that someone to call me or Mr Siko once they delivery is at the stadium (no call was received), I left the stadium around 16h00 nothing was delivered, when I get home I called in wanted to find out how far is the driver, I was then told his 45min away from the stadium(delivery place).

As I am writing this email to you, I still have not received the gift pack that I ordered on Monday for our President, a call back from Karabo or a feedback regarding the delivery.

It is so sad that our company Titans Cricket use Netflorist every time we send gifts, and you are going to loose one of the biggest client due to poor service.

I am very DISAPPOINTED WITH THE SERVICE I RECEIVED.

If possible I would like to cancel this order!!